Full-featured support ticket and issue tracking system.
BeanDesk is a complete ticket management system with priority levels, status workflows, threaded comments, categories, SLA tracking, and a dashboard overview. Perfect for help desks, bug tracking, and internal support.
Create, assign, and track support tickets with detailed descriptions, attachments, and metadata.
Critical, High, Medium, and Low priorities with color-coded indicators. Never miss an urgent issue.
Customizable status progression — Open, In Progress, Waiting, Resolved, Closed. Track every ticket's lifecycle.
Add internal notes and public replies. Full conversation history preserved on every ticket.
Organize tickets by category (Bug, Feature Request, Support, etc.) and custom tags for flexible filtering.
At-a-glance metrics — open tickets, average resolution time, tickets by priority, and recent activity.
Full-text search with filters by status, priority, category, assignee, and date range.
Assign tickets to team members. Track who's working on what with clear ownership.